Refunds and Returns

Introduction

Welcome to Vesselsofthekingdom.com. At Kingdom of the Vessels, we strive to provide high-quality digital products to support individuals experiencing major life changes. We understand that there may be circumstances where you need a refund. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for refunds on our digital products.

Scope

This policy applies to all digital products purchased through Vesselsofthekingdom.com.

Conditions for Refunds

  1. Eligibility: Refund requests are considered under the following conditions:
    • The digital product is found to be defective or not as described.
    • The product was purchased in error.
    • The customer is not satisfied with the product’s quality or content.
  2. Non-Eligibility: Refunds will not be issued in the following situations:
    • The product has been accessed, downloaded, or used significantly.
    • The refund request is made after 30 days from the purchase date.
    • The product was purchased as part of a bundle or special offer.

Refund Process

  1. Initiating a Refund Request: To initiate a refund request, please contact our customer support team at vesselsofthekingdom@gmail.com with the following details:
    • Your full name and email address used for the purchase.
    • Order number and date of purchase.
    • Reason for the refund request.
  2. Review and Response: Our customer support team will review your refund request and respond within 5 business days. We may request additional information to process your request.
  3. Approval and Processing: If your refund request is approved, we will process the refund to your original payment method within 10 business days. You will receive a confirmation email once the refund has been processed.

Fees and Costs

There are no fees or costs involved in processing a refund request. However, any transaction fees charged by your payment provider may not be refundable.

Specific Product Requirements

As our products are digital, there are no physical returns required. However, we may ask for details or screenshots to understand the issue better.

Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact our customer support team:

Policy Updates

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.

By purchasing our digital products, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.